FAQ
Questions people actually ask before booking.
Built from what Montréal customers search most when looking for a cleaner — pricing, hiring, and what to expect.
Pricing & rates
How much does a house cleaner cost?
Cost depends on home size, condition and frequency. Recurring cleaning is priced by bedroom/bathroom count and costs less per visit than one-time deep cleans. See the pricing page for a full breakdown.
What is the going rate for house cleaning in Québec?
Rates vary by city and provider, but most Montréal companies price recurring service by room count rather than a flat hourly rate; hourly pricing is more common for small or one-off jobs. Always get a written quote before booking.
Is 2 hours a week enough for a house cleaner?
For a maintained 1–2 bedroom home, yes — 2 hours weekly usually covers kitchens, bathrooms and floors. Larger homes, pets, kids, or a first deep clean typically need more time.
How much should I tip a house cleaner?
Tipping is appreciated but never required. Clients who tip commonly give 10–20% of the visit cost, more often for one-time deep cleans than recurring visits.
Hiring & scheduling
Why hire a house cleaner instead of doing it yourself?
Time is the main reason clients give — a professional crew finishes a full clean in a fraction of the time a household member would spend, and results tend to be more consistent since work follows a checklist.
When should I hire a house cleaner?
Common triggers are a new baby, a move, a demanding work schedule, hosting guests, or wanting weekends back. Recurring plans can start or pause anytime as your situation changes.
What questions should I ask before hiring a house cleaner?
Ask about insurance and background checks, whether supplies are included, how no-shows/substitutions are handled, the cancellation policy, and whether you'll get the same cleaner each visit.
Do I need to be home during the cleaning?
No. Many clients provide a door code, lockbox, or key on file. Crews photo-confirm arrival and completion either way.
Terms & definitions
What's the difference between a house cleaner and a housekeeper?
In Montréal the terms are often used interchangeably. A house cleaner typically refers to a scheduled cleaning visit through a company; a housekeeper more often implies a broader, ongoing household role. Relève provides scheduled cleaning visits, not live-in housekeeping.
What's the difference between a house cleaner and a maid?
The terms are used loosely and often interchangeably in this market. "Maid" sometimes implies a live-in or daily role, which is not what Relève offers.
Service & products
Do you offer eco-friendly cleaning products?
Yes, eco-friendly products are available on request at no extra charge — let us know when you book.
Can you work around winter salt and slush?
Yes — entryway mats, floor treatment and baseboard salt residue are part of our standard checklist from November through April at no extra charge.
Still have a question?
Send it along with your quote request and we'll answer before your first visit is booked.
Ask us / get a quote